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Complaints Policy

At Massage Blog, managed by Reno mark Limited (registered company in England and Wales, company number 0667 4376), we are committed to providing the best possible experience for our users. If you have any complaints or concerns regarding our services, content, or user experience, we encourage you to follow our Complaints Policy outlined below.

Submitting a Complaint

If you have a complaint, please use Contact Us form. Provide a detailed description of the issue, including relevant information such as your contact details, email, and any supporting evidence.

Investigation and Response

Once we receive your complaint, we will promptly investigate the matter. We aim to acknowledge your complaint within 14 working days and provide you with a response as soon as possible. Our response will outline the steps we're taking to address the issue and the expected timeline for resolution.

Escalation

If you are not satisfied with the initial response or believe the issue has not been adequately resolved, you may request to escalate your complaint. Your complaint will be reviewed by a senior member of our team, and we will provide you with an update on the progress.

Privacy

Your privacy is important to us, and all complaints will be treated confidentially. We will only use the information you provide for the purpose of investigating and addressing the complaint.

Contact Information

If you have any questions or concerns about our Complaints Policy, please use the Contact Us form.

This Complaints Policy was last updated on 11 August 2023.

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